Assured Services

Your Assurance of Quality for Carpet, Upholstery & Drapery Cleaning

(847) 870-9960

FAQ

How soon can I walk on it?

A: Keep pets, children and regular traffic off of the carpet for a period of 6 hours if possible.  The homeowner may use the carpet lightly immediately after cleaning by wearing white socks.  Wait 24 hours before removing Styrofoam blocks and tabs that are put in place to protect the furniture and carpet.  Some carpets may still feel slightly damp for up to 18 hours depending on carpet and soiling conditions.  This is normal and will not cause any problems.


Do you move the furniture?

A: Sofas, chairs and tables will be carefully moved. Larger pieces, beds and dressers are left in place under our regular pricing structure.  Furniture legs will be insulated from the freshly cleaned carpet with disposable blocks and tabs.  Should you have a special request for moving an item we normally don’t, please discuss this with our office at at the time of scheduling.


Can you clean carpet or rugs over hard wood floors?

A: Yes, we have our system set up where the backing of the carpet or rug is not saturated, therefore no problem with wood floors underneath.  No problem with edges either, our rinse does not affect hardwood floors.  Oriental rugs and all woven rugs should be cleaned with our in-plant process.


Do you clean berber or wool?

A: Yes, berber is a weave, not a particular type of fiber.  Berber is simply a type of loop construction that may come in olefin, nylon, wool or a blend.  Berber requires a more thorough cleaning than other carpets because the “flushing” action needs to take place to get under, around and through the loops.  Other companies that are not as thorough as we are have a lot of problems with Berber because they leave soil behind that “wicks” back to the surface.

When it comes to wool, we have special products that we use for wool.  We use lower pressure, lower temperature and take special drying precautions for cleaning wool.


Do you clean specialty fabrics?

A: Yes, Sisal, Seagrass, Grass, Silk, Rayon, Chintz
We dry-clean only, unless last resort spot cleaning.  Spot cleaning and extraction can cause discoloration or water rings on sisal.

Pet Odor Facts

  • A dog or cat that weighs less than five pounds can produce more than 10 gallons of urine per year.
  • Animals are creatures of habit.  They will continue to go back to the same area repeatedly.
  • Gravity pulls urine deposited on carpet into the backing, padding and sub-surface causing a far worse problem underneath carpet than on top.  A 3 inch stain on the carpet could easily result in a 1 foot contaminated area underneath.
  • Deodorizers only cover up odors.  Once they wear off, the original odor returns usually with a stale deodorant smell along with it.
  • Deodorizers (liquid, powders, sprays, etc.) are not government regulated nor are they required by law to perform as advertised.  Many of these so-called odor control products are simply ineffective.
  • Carpet cleaning alone almost always does not remove pet odors.
  • Pet odor removal is a highly specialized service.  Many carpet cleaners do not possess the knowledge to fully counteract pet odors.
  • Pet odors can temporarily cease during winter months only to return in the spring.  This is due to the fact moisture (humidity) reactivates urine residues.